Clinical Management Program

We'll Help You:

• Better understand your medical condition and treatment
• Learn more about side effects and how to manage them
• Manage your symptoms
• Find resources related to your medical condition and treatment
• Learn how to take a more active part in managing your medical condition

Potential Health Benefits of the Program

• Better management of your condition to help reduce unnecessary hospital visits
• Having a personal treatment plan that matches your needs
• Side effect management help
• Getting help managing complex conditions

You’ll Receive:

• A 1-on-1 phone call with a pharmacist or nurse who is trained in your medical condition
• Follow-up consultations, to help track progress
• Education and extra resources on:
  • The best way to manage your condition’s symptoms
  • The correct way to take your medications and help you stay on track
  • Important laboratory values and what they mean for your condition
  • Tips for remembering to take your medications at the appropriate time
  • Medication side effects and the best ways to manage them
  • Exercise and eating healthy
  • Ways to help pay for your medication, if applicable

Member Rights & Responsibilities

As an Optum Specialty Pharmacy patient, you have the right to:

• Have personal health information shared with the patient management program only in accordance with state and federal law
• Identify the program’s staff members, their job title, and to speak with a staff member’s supervisor if requested
• Speak to a health professional
• Receive information about the clinical management program
• Decline participation or opt out, at any point in time

Member Rights & Responsibilities

As an Optum Specialty Pharmacy patient, you are responsible for:

• Providing the right clinical & contact information, and disclosing any changes
   
• Telling your treating prescriber about being in the clinical management program