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Have a question or need assistance? We're always here to help.

FAQs

Get answers to the most asked questions.

Request Your First Prescription

If you're new to Optum Specialty Pharmacy and want to begin filling your prescriptions with us, start your first fill here.

Live Support

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Manage Your Account Online

Use your Optum Specialty prescription number to register your online account to:

  • Request a refill and schedule delivery
  • Track current orders
  • View your prescription history 
  • Make a payment 
  • Request statements
  • Access live support
  • If you already have an online account, sign in

Home Infusion Services

General Questions

Send Email
1-855-427-4682 - available 24/7
Get answers to your questions

Billing Questions


1-855-577-6521
For statement questions or to pay your bill

Provider Helpline

Send Email 
1-855-427-4682
We can help answer any questions you have

Technical Assistance

Get answers to frequently asked questions (FAQs) and for technical support, email us

Disclaimer: Optum Specialty Pharmacy serves members and providers in all 50 states and US Territories.