Diplomat Specialty Pharmacy and Diplomat Specialty Infusion Group Integration FAQs
We are pleased to announce that Diplomat Specialty Pharmacy and Diplomat Specialty Infusion Group are uniting under the Optum® brand to simplify the experience for patients. As we transition you may see both names in the market for a time, but we will work with you to ensure the exceptional service you have come to know stays the same. If you have additional questions, please contact us at 1-877-977-9118 or reach out to your single point of contact.
What is Optum?
Optum provides a variety of software, data and health information services for health insurers, pharmacy benefit managers, hospitals, provider offices, pharmaceutical companies and other businesses in the health care industry across the globe. In addition, Optum owns OptumRx, a pharmacy care services company that manages the prescription drug benefits of commercial, Medicare, Medicaid and other government health plans, as well as those of employers and unions through a national network of 67,000 community pharmacies. Optum also own a nationwide network of specialty and infusion pharmacies to serve the needs of individuals with complex conditions and treatments.
Why did Diplomat decide to join the Optum family of pharmacies?
The joining of Diplomat and Optum’s specialty and infusion pharmacies will allow us to combine our data, analytics and expertise to help boost efficiencies, save money and improve health outcomes. This is expected to benefit the patient and provider by creating enhanced specialty and infusion services and solutions, support and care coordination.
How will I be impacted?
You can still call the same phone numbers and reach the same representative you are used to working with. As we integrate, we will maintain our partnership by continuing to communicate with you and the patient regarding any changes prior to implementation. Though our name is changing we remain focused on exceptional patient care.
How will my patients be impacted?
It is our goal to ensure a seamless transition for the patient. We will keep the patient informed of any material changes and will work with them to make sure they receive the same level of service they have come to know.